Refund Policy

At Fikroo, we take great care in delivering your favorite stationery, washi tapes, and gift wraps safely and beautifully.
Since our products are delicate and used for personal or creative purposes, we do not accept returns or exchanges once the order has been delivered.

However, your satisfaction means everything to us — so if there’s any issue with your order, please read below 👇

🧧 Returns / Replacement

We only offer replacements in the following cases:

  • You received a damaged or defective product.

  • You received the wrong item.

To be eligible for a replacement:

  1. Contact us within 48 hours of delivery at support@fikroo.com or via Instagram @fikroostore.

  2. Share clear unboxing photos or videos showing the issue.

  3. Our team will verify and arrange a replacement or credit coupon.

💸 Refunds

  • Refunds are only issued if the ordered item is out of stock or a replacement isn’t possible.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

🚫 No Return / No Cancellation Policy

  • Once an order is placed, it cannot be cancelled or modified after 2 hours of confirmation.

  • Products such as stickers, tapes, wrapping papers, and stationery are non-returnable due to hygiene and packaging reasons.

📦 Damaged During Delivery

If your package appears tampered with or damaged, please refuse to accept it and notify us immediately.
We’ll ensure a quick resolution.

💬 Contact Us

For any return or refund queries, please reach out to:
📧 support@fikroo.com
📱 Instagram: @fikroostore

🌸 Note:

Fikroo reserves the right to approve or deny any return/refund request based on our internal review of the issue and supporting evidence.